Shipping policy

SHIPPING+DELIVERY:

Please allow 1-3 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays and holidays. 

Once the order has been placed, we will send you your order confirmation number.

Any questions regarding your order, please email: hello@inenutrition.com 
*Please provide your order number in the subject line.



CANADIAN ORDERS (Ship Time: 2-9 Business Days*)

All orders in Canada receive free shipping on orders over $79.00 CAD. Otherwise, shipping will be a flat rate of the equivalent of $8.99 standard shipping or $15.99 expedited shipping.
Orders paid for will be fulfilled within 1-3 business days. 

After your order has been marked as shipped, you will be emailed a tracking number for your order. We ship via UPS, Purolator, FedEx and Canada Post for all Canadian Orders. 

*Remote locations may take upwards to 10 Business Days

U.S.A ORDERS (Ship Time: 2-9 Business Days*)

All orders in the continental US receive free shipping on orders over $79.00 CAD. Otherwise, shipping will be a flat rate of the equivalent of $8.99 standard shipping or $15.99 expedited shipping.
Orders paid for will be fulfilled within 1-3 business days. 

After your order has been marked as shipped, you will be emailed a tracking number for your order. We ship via UPS and FedEx for all American Orders. 

*Remote locations may take upwards to 10 Business Days


INTERNATIONAL ORDERS (Ship Time: 10-21 Business Days*)

Yes, we do ship to several countries. You can check to see if we ship to you during checkout! 

If you are ordering from outside Canada, import duties, VAT, taxes or clearance charges may be incurred once your goods reach their destination. We are not responsible for such charges and we undertake to make no calculations or estimates in this regard.

These charges must be paid by the recipient of the parcel. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures.

As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported. Please be aware that goods may be inspected on arrival at port of customs purposes and we cannot guarantee that the packaging of your goods will be free of signs of tampering. 

Delays in delivery may occur if your package is randomly selected by your country's Customs Department or Agency for inspection.

We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these charges. 


ORDER ISSUES

In the unlikely event you experience an issue with your order, please contact us immediately and we will do everything in our power to make things right! Please be sure to include your order number. 

Please email: hello@inenutrition.com 


LOST ORDERS

If your order shows as delivered in our system but you have not received your package, please reach out to the shipping carrier directly with your tracking number. 

WRONG ADDRESS:

Please double check your cart and shipping information when ordering. We are not responsible for wrong shipping address' entered. 

If we receive a return package due to a wrong address/package refusal, it may be cancelled and refunded with a $15 return-to-sender fee deducted from the refund. 



MISC. INFORMATION

ine+ nutrition is not held responsible for:

  • Mistakes made by shipping carriers
  • Wrong addresses given by customers
  • Damage to orders by postal service
  • PO Box issues
  • Stolen packages after delivery 

If you have a specific question with respect to your shipment, please contact us at hello@inenutrition.com and provide your order number.

NOTE: Only Canada Post can deliver to P.O. Boxes. Please keep in mind that during holidays there may be delays in processing and shipping times.Â